DELIVERY
Our steps towards being a responsible brand
We manufacture our own ensembles and are trying our best to be as responsible as possible throughout our manufacturing process (reducing the chances of fabric wastage by ensuring we do not carry excess stock) and delivery of our ensembles to our head office in the UK (taking emissions into consideration). We therefore focus on made-to-order ensembles and have our ensembles sent over to our head office, during bulk planned dispatches rather than regular small quantity dispatches. It is for this reason that our lead time for delivery can be up to 14 working days for our UK customers. Please see here for further delivery details for the UK and the rest of the world.
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Over time, as we discover our best sellers, we will hold enough fabric stock for those ensembles, to ensure a quicker lead time for delivery. In the meantime, please be patient with us - we are doing the best we can for the environment.
If you have any queries regarding delivery, please email us at orders@truetome.com